Missed our webinar? Don’t worry, we’ve archived it for you!
If you weren’t able to attend our automotive aftermarket webinar last week, or if you did attend and you would like to watch it once again, it’s now available for viewing on our… Read More
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Upcoming webinar: Measuring Customer Experiences in the Automotive Aftermarket
It’s an age old question in the automotive aftermarket. What drives more revenue: great advertising or great customer experiences? On May 23rd at 1pm, Agility Metrics will put this question to rest once… Read More
Grocery Outlet speaks about its CEM program at the Next Generation Retail Summit
Tom McMahon and Melissa Porter, key executives at Grocery Outlet, will be speaking about their Customer Experience Management program at next week’s Next Generation Retail Summit in Austin, Texas. The Next Generation Retail Summit… Read More
Five Habits of the Omnichannel Shopper
On every retailer’s mind is the challenge of delivering exceptional customer experiences to the new omnichannel shopper. Developments in e-commerce, mobile commerce, and social media over the last 5 years have literally… Read More
Big Data and the Integration Challenge
If you’re a retailer today, chances are you know more about your customers than ever before. You are probably sitting on top of a mountain of customer transaction records, customer satisfaction scores, call… Read More
Agility Metrics takes part in the CQCD’s Annual Retail Convention
Agility Metrics invites you to attend the 19th annual CQCD Retail Convention on March 19 & 20 at the Centre Sheraton Hotel in our lovely hometown of Montreal. The CQCD is an association… Read More
Agility Metrics Helps Grocery Outlet Strengthen Connections With Customers
Originally posted on PRWeb Agility Metrics announced today that Grocery Outlet Bargain Market, America’s largest extreme-value grocer, has been using Agility Metrics’ Customer Experience Management solutions to capitalize on customer feedback, boost operational… Read More
Looking for the Staples Canada survey?
If you’ve been following this blog lately, you’ll know that we recently announced the fact that Staples Canada is the latest retailer to deploy our Customer Experience Management solutions. If you’ve… Read More
Mobile price matchers and the non-buyer experience
We’ve written a lot about the importance of measuring the non-buyer experience. But one emerging aspect of the non-buyer experience that we haven’t touched on a lot is the impact of mobile devices.… Read More
Looking for the Laura or Melanie Lyne surveys? Visit LauraListens.ca or MelanieLyneListens.ca
If you’ve completed a purchase at a Laura or Melanie Lyne location recently, and you would like to complete either the Laura Customer Experience Survey or the Melanie Lyne Customer experience survey, then… Read More
