Agility Metrics’ Androfact eSurvey platform was featured in the Journal of Nursing Quality Care October/December 2010 issue as part of a study that analyzed cancer patient satisfaction. The researchers used Androfact to conduct… Read More
Customer feedback surveys with online data collection are everywhere nowadays (we even offer a pretty darn good solution ourselves). But there’s a right way and a wrong way to go about doing things,… Read More
To call deal-of-the-day sites the latest online consumer craze is an understatement. Between the market leader Groupon and an abundance of derivative sites like Eversave.com and LivingSocial, online daily-deals will soon be a… Read More
Mystery shopping has become ubiquitous and offers numerous benefits in ensuring the quality of retail operations. It is a form of observation which uses researchers to act as customers or potential customers to… Read More
If your ongoing search to finds ways to refine and improve your voice of the customer program, one worthwhile option is to identify key experience drivers through Structural Equation Modeling (SEM). SEM is… Read More
