Androfact featured in the Journal of Nursing Quality Care

Agility Metrics’ Androfact eSurvey platform was featured in the Journal of Nursing Quality Care October/December 2010 issue as part of a study that analyzed cancer patient satisfaction. The researchers used Androfact to conduct a 21-item, cross-sectional survey of patient satisfaction among more than 500 ambulatory cancer patients in the metropolitan Montreal area. Statistical analysis of the results was performed using the very latest version of the Androfact software.

The average patient satisfaction score for men and women was 89.5% and 89.8%, respectively. The patients were most satisfied with the following quality of care items: recommending the hospital to family and friends (98.7%), receiving information about when and where to go to have treatments (97.1%), and feeling safe during care and treatments at the clinic (96.5%). Conversely, items with the lowest weighted
satisfaction rates were length of time spent in the waiting room (70.9%) and the ability to contact by telephone someone to answer questions regarding a health problem (79.9%).

The study emphasized the emerging consensus that patient satisfaction is an important outcome that must be evaluated and measured, reflecting the shift toward patient-centered care within numerous healthcare associations, including Accreditation Canada, from which Agility Metrics has obtained certified vendor status to conduct positive client experience surveys.