We’re happy to announce that Fay Hinkson has joined the Company in the role of Director of Research & Client Services. Fay will be responsible for managing Agility Metrics’ professional services team and… Read More
A bit of humorous post for our readers as we close out the week. Customer experience transformist Bruce Temkin just gave us a fascinating blog post about the history of the customer experience… Read More
Agility Metrics invites you to download its latest white paper: Next Generation Retail Customer Experience Measurement. In the past few years, vendors have been quick to supply retailers with a plethora of customer… Read More
Amazon.com wants you to comparison shop from your phone. But it really wants you to do so when you’re walking the aisles of its brick and mortar competitors. Just in time for the… Read More
If you’ve been to a Grocery Outlet location recently and you are looking to complete the Grocery Outlet Customer Satisfaction survey, then please use the URL below: www.go-opinion.com Grocery Outlet has been a… Read More
We’ve had a lot of questions from survey respondents about to log on and complete the HQCA survey. The HQCA survey landing page can be found at: http://survey.hqca.ca Agility Metrics is proud to… Read More
The latest trend in retail reward and loyalty programs is undoubtedly the incorporation of geolocation apps for smartphones such as Foursquare, Gowalla, Shopkick and Loopt. It seems like a wonderful advance for retailers… Read More
