Download the Nebraska Furniture Mart Case Study
In case you didn’t have a chance to attend our recent webinar, we invite you to download a PDF copy of the Nebraska Furniture Mart Case Study.
When it comes to selling home furnishings, nobody does it quite like Nebraska Furniture Mart. Boasting a dizzying array of products, on any given day its mega-stores can hold thousands of people, and they are staffed by veritable armies of sales reps and cashiers.
Learn how Agility Metrics has helped America’s largest home furnishings store to tackle its highly unique customer experience challenges. Leveraging advanced point-of-sale integration and pinpoint reporting, Agility Metrics was able to help NFM management track the performance of individual employees and hold those employees accountable for the calibre of service they were delivering on the floor.
The results were transformative. Nebraska Furniture Mart was able to:
> Increase employee accountability
> Boost quality of service in all departments
> Win back at-risk customers
> Fulfill its fundamental brand promises
Download the case study and see why NFM’s General Manager of Sales called the Agility Metrics Customer Feedback program a “complete game changer.”
We welcome your feedback on the case study. Please feel free to contact us if you have any comments or questions.