April 20, 2011 (PRWeb) — Auto Value and Bumper to Bumper Certified Service Centers announce the launch of a new, comprehensive Customer Service Index program facilitated by Canadian firm Agility Metrics. This new… Read More
A few months ago, we wrote about some of the pitfalls associated with mystery shopping, one of the most commonly-used customer feedback methods. Today, we’re going to briefly look at the pitfalls associated… Read More
Agility Metrics is hiring yet again! This time, we’re looking to bring onboard a Senior Web Application Developer. We’re looking for someone who is a proactive, self motivated leader with strong communication skills,… Read More
You’ve designed and launched your Customer Experience Measurement program but response rates across your chain and channels are sporadic, inconsistent and do not provide a level of statistical reliability you can count on… Read More
