Mister Muffler Case Study now available on our website
We’ve had the distinct pleasure of managing customer feedback and customer insight for Mister Muffler over the past few years. Our work with them has led us to one conclusion: they truly are one of the most reputable and customer-centric aftermarket automotive brands in Canada.
We’re proud of the role we’ve played in helping Mister Muffler thrill their customers. We’ve documented our relationship with them in a brand new case study, which is available for download on our website.
Among other things, you’ll learn how we were able to help Mister Muffler:
> Capture real-time customer feedback at the service center level
> Report and track key customer service indicators
> Gauge employee helpfulness, consistency, and professionalism
> Take action to increase customer satisfaction and loyalty