Google just released their 2012 Holiday Shopping Intentions Study and it contains two very worrisome pieces of information for retailers: 1) Showrooming will increase to unprecedented levels this holiday season A stunning 49%… Read More
We’re excited to announce the publication of a brand new white paper, which we authored in conjunction with Retail TouchPoints, one of the most respected online sources for news and content focused on… Read More
I’ll let you in on a little secret. Despite their outward animosity to one another, a broad and powerful consensus has emerged over the past decade among retail customer feedback vendors. The vendors… Read More
Head on over to RetailTouchPoints.com for an amazing feature article about Grocery Outlet’s implementation of the Agility Metrics Customer Experience Management solution, and the benefits that GO has derived from the partnership. Agility Metrics… Read More
On every retailer’s mind is the challenge of delivering exceptional customer experiences to the new omnichannel shopper. Developments in e-commerce, mobile commerce, and social media over the last 5 years have literally… Read More
If you’re a retailer today, chances are you know more about your customers than ever before. You are probably sitting on top of a mountain of customer transaction records, customer satisfaction scores, call… Read More
Agility Metrics invites you to attend the 19th annual CQCD Retail Convention on March 19 & 20 at the Centre Sheraton Hotel in our lovely hometown of Montreal. The CQCD is an association… Read More
Originally posted on PRWeb Agility Metrics announced today that Grocery Outlet Bargain Market, America’s largest extreme-value grocer, has been using Agility Metrics’ Customer Experience Management solutions to capitalize on customer feedback, boost operational… Read More
If you’ve recently visited a Staples or Bureau en Gros location and you would like to provide your feedback, please use one of the links below. Staples Canada survey: www.stapleslistens.ca Bureau en Gros survey: www.bureauengrosopinion.ca… Read More
We’ve written a lot about the importance of measuring the non-buyer experience. But one emerging aspect of the non-buyer experience that we haven’t touched on a lot is the impact of mobile devices.… Read More
