Category Archive: Retail

Retailers: Google says you will continue to be showroomed and customers won’t trust your sales staff this holiday season

Google just released their 2012 Holiday Shopping Intentions Study and it contains two very worrisome pieces of information for retailers: 1) Showrooming will increase to unprecedented levels this holiday season A stunning 49%… Continue reading

Read this White Paper to Avoid the 7 Sins of Customer Feedback Programs

We’re excited to announce the publication of a brand new white paper, which we authored in conjunction with Retail TouchPoints, one of the most respected online sources for news and content focused on… Continue reading

What Retail Customer Feedback Means for the Showrooming Generation

I’ll let you in on a little secret. Despite their outward animosity to one another, a broad and powerful consensus has emerged over the past decade among retail customer feedback vendors. The vendors… Continue reading

Grocery Outlet and Agility Metrics Profiled on RetailTouchPoints.com

Head on over to RetailTouchPoints.com for an amazing feature article about Grocery Outlet’s implementation of the Agility Metrics Customer Experience Management solution, and the benefits that GO has derived from the partnership. Agility Metrics… Continue reading

Five Habits of the Omnichannel Shopper

  On every retailer’s mind is the challenge of delivering exceptional customer experiences to the new omnichannel shopper. Developments in e-commerce, mobile commerce, and social media over the last 5 years have literally… Continue reading

Big Data and the Integration Challenge

If you’re a retailer today, chances are you know more about your customers than ever before. You are probably sitting on top of a mountain of customer transaction records, customer satisfaction scores, call… Continue reading

Agility Metrics takes part in the CQCD’s Annual Retail Convention

Agility Metrics invites you to attend the 19th annual CQCD Retail Convention on March 19 & 20 at the Centre Sheraton Hotel in our lovely hometown of Montreal. The CQCD is an association… Continue reading

Agility Metrics Helps Grocery Outlet Strengthen Connections With Customers

Originally posted on PRWeb       Agility Metrics announced today that Grocery Outlet Bargain Market, America’s largest extreme-value grocer, has been using Agility Metrics’ Customer Experience Management solutions to capitalize on customer feedback, boost operational… Continue reading

Looking for the Staples Canada survey?

If you’ve recently visited a Staples or Bureau en Gros location and you would like to provide your feedback, please use one of the links below. Staples Canada survey: www.stapleslistens.ca Bureau en Gros survey: www.bureauengrosopinion.ca… Continue reading

Mobile price matchers and the non-buyer experience

We’ve written a lot about the importance of measuring the non-buyer experience. But one emerging aspect of the non-buyer experience that we haven’t touched on a lot is the impact of mobile devices.… Continue reading