Customer Feedback Evolved
Part 4 of a 4 part blog series. Part 1: Retail customer feedback: why timing is everything Part 2: The customer-centric retail era and what it means for vendors Part 3: The customer-centric… Read More
Category Archive: Retail
Where Most Retail VoC Programs Fail
Part 3 of a 4 part blog series. Part 1: Retail customer feedback: why timing is everything Part 2: The customer-centric retail era and what it means for vendors Facing a retail customer… Read More
The customer-centric retail era and what it means for vendors
Without a doubt, we live in one of the most customer-centric eras in the history of retail. The paramount importance of measuring the retail customer experience is widely understood, and strategies and tactics… Read More
Retail customer feedback: why timing is everything
The fact that timeliness has emerged as the single most crucial factor in a retail customer feedback program is due in large part to the changing nature of the retail customer. Largely devoid… Read More
Your Chance to Win an iPad 2!
It’s been called a magical device, it is literally the coolest gadget on the planet right now, and you can win yourself a brand new one simply by signing up for the Customer… Read More
Agility Metrics to Sponsor 2011 Retail TouchPoints Customer Lifecycle Conference
Montreal, Quebec (PRWEB) May 11, 2011 Agility Metrics announced today that it will be participating as a Silver Sponsor at the 2011 Retail TouchPoints Customer Lifecycle Conference to be held on June 22nd.… Read More
Why should I invest in measuring the customer experience?
We get asked that question all the time and the pithiest, but perhaps the best, way we have of responding to it is by putting this graphic up on screen. This data comes… Read More
Download the Nebraska Furniture Mart Case Study
In case you didn’t have a chance to attend our recent webinar, we invite you to download a PDF copy of the Nebraska Furniture Mart Case Study. When it comes to selling home… Read More
These shoppers know too damn much!
This was an actual quote that I heard on a recent shopping excursion to a consumer electronics store. The speaker was a harried and frazzled sales rep, who was ranting to a couple… Read More
Upcoming Agility Metrics webinar: Nebraska Furniture Mart case study
When: February 3rd at 12pm EST How to attend: Visit this link to register How do you drive employee accountability when your store is the size of ten football fields? That’s the ongoing… Read More
