Comments for Agility Metrics Blog http://blog.agilitymetrics.com Total Customer Engagement Fri, 01 Jul 2011 00:48:21 +0000 hourly 1 http://wordpress.com/ Comment on Looking for the Grocery Outlet survey? by Bob Peters http://blog.agilitymetrics.com/2010/12/08/looking-for-the-grocery-outlet-survey/#comment-53 Fri, 01 Jul 2011 00:48:21 +0000 http://agilitymetrics.wordpress.com/?p=166#comment-53 I always enjoy yhe Grocery Outlet immensely, as I feel I have gotten great prices & savings.
Also, the Novato, CA. store is so neatly displayed & is very clean throughout. I have shopped Grocery Outlet stores throughout the West Coast since 1978 and now have offspring, both grown children & grandchildren, shopping there as well.
Keep up the good work.

Bob Peters

]]> Comment on Looking for the Grocery Outlet survey? by betty dejarnett http://blog.agilitymetrics.com/2010/12/08/looking-for-the-grocery-outlet-survey/#comment-49 Tue, 14 Jun 2011 15:07:44 +0000 http://agilitymetrics.wordpress.com/?p=166#comment-49 I like grocery outlet store. I shop there often. When you’re on a fixed income, you look for places to stretch your grocery money, and grocery outlet is one of them.

]]> Comment on Customer Feedback vs. Mystery Shopping by More Pitfalls Associated with Traditional Customer Feedback Methods « Agility Metrics Blog http://blog.agilitymetrics.com/2011/01/03/customer-feedback-vs-mystery-shopping/#comment-35 Fri, 15 Apr 2011 15:11:57 +0000 http://agilitymetrics.wordpress.com/?p=193#comment-35 [...] few months ago, we wrote about some of the pitfalls associated with mystery shopping, one of the most commonly-used customer feedback [...]

]]> Comment on Mystery shopping has its pitfalls by Customer Feedback vs. Mystery Shopping « Agility Metrics Blog http://blog.agilitymetrics.com/2010/10/15/mystery-shopping-has-its-pitfalls/#comment-11 Mon, 03 Jan 2011 19:28:37 +0000 http://agilitymetrics.wordpress.com/?p=17#comment-11 [...] couple of months ago, we put out a blog post entitled Mystery Shopping Has Its Pitfalls, where we contrasted the mystery shopping approach with the customer feedback approach. We came out [...]

]]> Comment on 2010 Holiday Season: how to keep shoppers in your store with great customer experiences by Mark Arton http://blog.agilitymetrics.com/2010/11/29/2010-holiday-season-how-to-keep-shoppers-in-your-store-with-great-customer-experiences/#comment-4 Mon, 29 Nov 2010 16:26:54 +0000 http://agilitymetrics.wordpress.com/?p=141#comment-4 Really interesting post. Customer anxiety management is an interesting concept. If a store can create a soothing atmosphere that (at least temporarily) mitigates the crushing psychological pressure of the holiday rush, then I think it’s got a winning formula.

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