It’s an age old question in the automotive aftermarket. What drives more revenue: great advertising or great customer experiences? On May 23rd at 1pm, Agility Metrics will put this question to rest once… Read More
Tom McMahon and Melissa Porter, key executives at Grocery Outlet, will be speaking about their Customer Experience Management program at next week’s Next Generation Retail Summit in Austin, Texas. The Next Generation Retail Summit… Read More
On every retailer’s mind is the challenge of delivering exceptional customer experiences to the new omnichannel shopper. Developments in e-commerce, mobile commerce, and social media over the last 5 years have literally… Read More
If you’re a retailer today, chances are you know more about your customers than ever before. You are probably sitting on top of a mountain of customer transaction records, customer satisfaction scores, call… Read More
Agility Metrics invites you to attend the 19th annual CQCD Retail Convention on March 19 & 20 at the Centre Sheraton Hotel in our lovely hometown of Montreal. The CQCD is an association… Read More
Originally posted on PRWeb Agility Metrics announced today that Grocery Outlet Bargain Market, America’s largest extreme-value grocer, has been using Agility Metrics’ Customer Experience Management solutions to capitalize on customer feedback, boost operational… Read More
If you’ve recently visited a Staples or Bureau en Gros location and you would like to provide your feedback, please use one of the links below. Staples Canada survey: www.stapleslistens.ca Bureau en Gros survey: www.bureauengrosopinion.ca… Read More
We’ve written a lot about the importance of measuring the non-buyer experience. But one emerging aspect of the non-buyer experience that we haven’t touched on a lot is the impact of mobile devices.… Read More
If you’ve completed a purchase at a Laura or Melanie Lyne location recently, and you would like to complete either the Laura Customer Experience Survey or the Melanie Lyne Customer experience survey, then… Read More
Agility Metrics announced today that it has been chosen by Staples Canada to run its Customer Experience Management program at more than 300 Staples and Bureau en Gros locations across Canada. This program will help… Read More
