Agility Metrics starts the New Year by hiring again!

Happy New Year! Agility Metrics is kicking off 2012 in full-growth mode, and we are looking to hire a Marketing Research and Customer Insights Analyst. If you’re a seasoned market research professional with strong… Read More

Fix Auto Selects Agility Metrics to Run Its Customer Experience Management Program

Agility Metrics announced today that it has been selected by Fix Auto to run a comprehensive Customer Experience Management program in over 200 collision and body shops across Canada. Known for its superior workmanship and… Read More

The Importance of Identifying Shopper Intent

A couple of weeks ago, we wrote about the importance of measuring the non-buyer experience. The simple truth is that not all people who pass through a retailer’s doors have an intention to… Read More

We’ve made some changes to agilitymetrics.com!

We’ve just finished making some changes to agilitymetrics.com. We’ve redone the home page and added a brand new Products section. You can click the image below to get a feel for what the… Read More

When it comes to the customer experience, make sure you obsess about non-buyers also

When it comes to optimizing their store experiences, retailers obsess about how buyers feel and rightfully so. Keeping buyers happy enough that they return and make subsequent purchases is the only way to… Read More

Agility Metrics to Sponsor 2011 Fast Casual Executive Summit

Agility Metrics announced today that it will be sponsoring the 2011 Fast Casual Executive Summit, which will be held from October 23 to 25 at the Hotel Allegro in Chicago. The Summit will… Read More

For supermarket brands, driving home the savings message is key in tough economic times

These are tough times for North American families, and supermarket brands are being forced to adjust to the new reality. With high unemployment and rising food prices, putting a good yet affordable meal… Read More

Customer Feedback Evolved

Part 4 of a 4 part blog series. Part 1: Retail customer feedback: why timing is everything Part 2: The customer-centric retail era and what it means for vendors Part 3: The customer-centric… Read More

Where Most Retail VoC Programs Fail

Part 3 of a 4 part blog series. Part 1: Retail customer feedback: why timing is everything Part 2: The customer-centric retail era and what it means for vendors Facing a retail customer… Read More

Agility Metrics Uncovers The Factors That Influence Purchasing Behavior In The Automotive Aftermarket

Montreal, Quebec (PRWEB) August 23, 2011 Agility Metrics released today the results of an important study of the factors that influence purchasing behavior in the automotive aftermarket. The report’s key finding was that… Read More

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