The customer-centric retail era and what it means for vendors

Without a doubt, we live in one of the most customer-centric eras in the history of retail. The paramount importance of measuring the retail customer experience is widely understood, and strategies and tactics… Continue reading

New White Paper: The ROI of Great Customer Experiences in the Automotive Aftermarket

In a competitive market and a tough economy, every automotive aftermarket brand loses sleep about how to increase revenue.  The traditional solution to that quandary has been to increase advertising, whether in the… Continue reading

Retail customer feedback: why timing is everything

The fact that timeliness has emerged as the single most crucial factor in a retail customer feedback program is due in large part to the changing nature of the retail customer. Largely devoid… Continue reading

Great content available in our Resources section

We’ve reorganized the Resources section of our website a little bit to make our content a more easily accessible. If you haven’t had a chance to stop by that section of our website recently, jump… Continue reading

Mister Muffler Case Study now available on our website

We’ve had the distinct pleasure of managing customer feedback and customer insight for Mister Muffler over the past few years. Our work with them has led us to one conclusion: they truly are one of… Continue reading

Agility Metrics Hires Geoff Harding as Senior Director, Sales and Business Development

Montreal, Quebec (PRWEB) June 20, 2011 Agility Metrics announced today the hiring of Geoff Harding as Senior Director, Sales and Business Development. Geoff will manage all aspects of Agility Metrics’ sales and business development initiatives across… Continue reading

Your Chance to Win an iPad 2!

It’s been called a magical device, it is literally the coolest gadget on the planet right now, and you can win yourself a brand new one simply by signing up for the Customer… Continue reading

New Agility Metrics White Paper Featured on

We’re proud to announce the release of a new white paper entitled Social Customer Intelligence, which is now available for download exclusively on In the new white paper, we discuss how Facebook… Continue reading

Agility Metrics to Sponsor 2011 Retail TouchPoints Customer Lifecycle Conference

Montreal, Quebec (PRWEB) May 11, 2011 Agility Metrics announced today that it will be participating as a Silver Sponsor at the 2011 Retail TouchPoints Customer Lifecycle Conference to be held on June 22nd.… Continue reading

Auto Value and Bumper to Bumper Certified Service Centers Initiate Customer Service Indexing Program with Agility Metrics

April 20, 2011 (PRWeb) — Auto Value and Bumper to Bumper Certified Service Centers announce the launch of a new, comprehensive Customer Service Index program facilitated by Canadian firm Agility Metrics. This new… Continue reading